Privacy Policy
Cow Digital Marketing Services ("Company") is committed to protecting the privacy of its customers. This Privacy Policy outlines the types of personal information collected, how it is used, and how it is safeguarded.
Information Collection: The Company may collect personal information, including but not limited to, name, address, email address, phone number, and payment details, when customers interact with the website or purchase services.
Use of Information: The Company may use personal information to process orders, communicate with customers, provide customer support, and improve services. Personal information may also be used for marketing purposes, such as sending promotional offers or newsletters, unless customers opt out of such communications.
Disclosure of Information: The Company may share personal information with trusted third-party service providers to perform functions such as payment processing, order fulfillment, and website analytics. The Company may also disclose personal information as required by law or to protect its legal rights.
Data Security: The Company uses reasonable security measures to protect personal information from unauthorized access, loss, or theft. However, no data transmission or storage system can be guaranteed to be 100% secure, and the Company cannot guarantee the security of personal information.
Cookies: The Company may use cookies, which are small text files stored on a user's computer, to improve website functionality and personalize user experience. Users can disable cookies in their browser settings, but this may affect the functionality of the website.
Children's Privacy: The Company does not knowingly collect personal information from children under the age of 13. If a parent or guardian believes that their child has provided personal information to the Company, they should contact the Company immediately.
Refunds Policy
Refund Eligibility: Customers may request a refund for services purchased from the Company within 14 days of the purchase date, provided that the services have not been used or accessed. However, once fulfillment of the services has started, no refunds will be issued.
Refund Process: Upon receipt of a refund request, the Company will review the request and notify the customer of the refund status. If the refund is approved and the services have not been fulfilled, the Company will refund the purchase price to the original payment method within a reasonable timeframe.
Non-Refundable Items: Certain items, such as customized services or digital products, may not be eligible for refunds. This will be clearly communicated to customers at the time of purchase.
Fulfillment Policy
Service Delivery: The Company will make reasonable efforts to fulfill services purchased by customers in a timely manner. The specific delivery timeline will be communicated to customers at the time of purchase or as part of the service agreement.
Service Modifications: The Company reserves the right to modify or discontinue services, or to change service features, without prior notice. In such cases, the Company will make reasonable efforts to notify customers and provide alternative options, if applicable.
Customer Responsibilities: Customers are responsible for providing accurate and complete information required for the fulfillment of services, including but not limited to, manuscript submissions, cover design materials, and formatting specifications.
Customer Satisfaction: The Company values customer satisfaction and will make reasonable efforts to address any concerns or issues related to the fulfillment of services. Customers are encouraged to contact the Company with any questions or feedback.
Note: This Privacy Policy, Refunds Policy, and Fulfillment Policy may be updated from time to time by the Company. Customers are encouraged to review these policies periodically for any changes.